Kong Studio

What is Kong Studios?

Kong Studios is the home of Gorillaz and a gamified fan experience where you can explore the rooms and spaces of 2D, Murdoc, Noodle and Russel. It’s also a place to go to find out everything you want to know about Gorillaz, first.

 

How do I enter Kong Studios?

You are welcome to enter Kong Studios via kongstudios.gorillaz.com.

 

When will new rooms launch?

Register an account to be the first to know when new rooms become available to explore.

 

Accessing Kong Studios on Mobile

Kong Studios works best on mobile in landscape mode.  Some functionality, including sign-up and fan card purchase, may not work perfectly in portrait mode.

 

How much is entry to Kong Studios?

Access to Kong Studios  is free of charge. You will need to create an account to go beyond the graveyard and the lobby. Registered users will be given access to the other rooms of Kong Studios. To create your account visit the receptionist in the lobby.

Separately, there is a Kong Card, detailed below.

 

What is a Kong Card?

The Kong Card is Gorillaz’ exclusive digital membership card. Available exclusively within Kong Studios. Find Rosemary in the lobby for more info.

 

Exclusive member benefits, for only $4 a year!

Including:

*subject to availability

 

I can’t see the payment page

Some web browsers, including Safari, may have automatic pop-up blockers enabled which prevent the payment page from opening.  You may be asked to allow a pop up window to open, which you will need to permit in order to proceed with the transaction. This can also be updated in your browser settings /  preferences.

Support: Safari / Chrome / Firefox / Opera

 

How do I customise and download my avatar?

If you’ve purchased a Kong Card, you can customize it in the Avatar tab on Rosemary’s laptop, and download it from the Kong Card tab.  Please note that after you click “finish”, you will not be able to edit your avatar.

 

Why can’t I change my avatar?

Your membership allows you to create one avatar.  Once you click “finish”, then “confirm”, it is locked. You can then download it as an individual file and as part of your Google or Apple Wallet Pass.

 

Where do I download my fan card?

If you’ve purchased a Kong Card, you can download it to either Apple or Google Wallet from the Kong Card tab on Rosemary’s laptop.

 

I can’t download my card and/or my avatar

Depending on the specific computer and device you are using, the pass download may not work perfectly.   If your device is downloading a text file, try changing the file name / extension to .pkpass.  Then send it to your phone (by email, AirDrop, messaging service etc) and open it there.

If you are still having issues, email kongcard@gorillaz.com and we will do our best to help you.

 

Do I get a physical membership card?

No, only a digital version of the card is available.

 

How do I change my payment method?

You can update your payment method anytime by clicking “Manage Subscription” on the Kong Card tab

 

What happens if my card expires?

You will receive an email from Gorillaz before your membership renewal is due, giving you a chance to update your membership.

 

Can I buy a Kong Card if I’m under 13?

Unfortunately wider access to Kong Studios (beyond the graveyard game and lobby area), including the Kong Card, is only available to fans aged 13 and over.

 

Can I cancel my membership?

You can cancel anytime, just click the Cancel Subscription button on the Kong Card tab.  You will not be charged again and your membership will remain active for the rest of the initial 12 month period.

 

Can I get a refund?

Refunds are not available for the Kong Card once you have accessed the benefits (Avatar tool, card download etc)